Frequently Asked Questions

• To prevent feed problems; wipe the rollers located inside the Printer cover and Printer bed with a lightly dampened paper towel monthly.
• To clean the outer surface of the printer; wipe it with a soft clean cloth lightly dampened with a mild detergent dissolved in water.
• For optimal performance, perform a color test daily. If all colors are not printing and/or there are broken lines within the color or black grids, perform a Print head cleaning.
• The Print head is a wearing item and is recommended to replace 2-3 times per year.
• Perform a Print head cleaning once a month using the cleaning cartridges.

No. The Cake Image® Online System needs to use the Printer that we suggest in order to function properly. As these printers are modified for edible use according to Cake Image®’ s media specifications, and the software is color-calibrated against our inks for that Printer. Since different types of Media (sugar paper) can absorb the ink at different rates.

Sugar Sheet or Icing sheet lasts upto 24 Months.Wafer Sheets for 24 Months.Choco Sheet can be used for 36 Months.

Yes, edible sheets are pure vegetarian and can be consumed in vegetarian diets.

Wafer paper is thicker wafer card than sugar sheets. Edible images printed onto wafer paper will not be as high quality as those printed onto sugar sheets making it less suitable for cakes.

Sugar sheets or commonly known as frosting sheets, are not paper but thin layers of icing that have been pressed onto a flexible plastic backing (need to peel off). Wafer paper has no plastic backing to peel away and it requires your images to be pre-cut individually.

Note: Wafer paper does not give as vibrant an image as sugar sheets; wafer paper is also not as easily absorbed into the cake's frosting. Wafer paper will only stick well to cakes and cookies that have been coated either in cream, royal icing or fondant and because the wafer paper is translucent it is best to use white coatings as a tint of the underlying icing color will always show through. Always allow the icing or fondant to dry so that the wafer paper has a firm surface to adhere with glaze.

Yes, Edible Printed Sheets decorations work on ice cream and other frozen products, and can be frozen after application. It is important to take precautions with freeze or thaw cycles to avoid build-up of ice crystals. Thaw finished frozen decorated products slowly, preferably in a refrigerator, uncovered, to avoid running of colors and sweating.

If the frosting on the cake appears dry or crusty, apply a fine mist of water onto the cake top before applying the Frosting Sheet. This can be achieved with an airbrush or small misting bottle.

Yes. Return the printed Frosting Sheet, once printed and place it back in an air tight sealed plastic bag. You may choose to dry the image before or after storage. Be sure to keep the image out of any direct light to prevent color deterioration.

In most of the cases, the bubbles are caused by moisture coming up from below the Frosting Sheet. The best preventative measures are to use the recommended frosting and store the image covered in a cool dry place.

The way you see your image on your computer may vary slightly in the way our printer prints with the edible colors - there are so many settings and preference for individual computers that an exact match is never possible. Also, images that you copy from an on-line source, or images that you have extracted from Word documents or .PDF files (or other embedded image sources) can use different color palettes which can affect the way the image is printed. Photographs that you scan and save as images files can also print differently depending on how the scanner interprets the colors. Usually scanning original photos is not a problem as long as you don't scan an image that was printed with a printer.

The images are printed on an actual layer of icing. The icing sheet has a backing, similar to a sticker that you will remove before applying the image to your cake. The icing sheet is sealed in a plastic bag, and can last up to 6 months before use, without refrigeration.

Icing Sheets adhere differently to different toppings. The sheet requires moisture to adhere. When using a fondant or other dry icings, you must dampen the surface you are applying the sheet to. With store bought cakes or buttercreams you should apply the image when the frosting is freshly applied, if not they can crust or dry and you must dampen the frosting prior to applying the sheet. For best results, use a white or light colored frosting where the sheets are to be placed - this will ensure that the image colors are not washed out by a darker frosting color.

Depending on how wet your frosting is, the image will begin to fade with too much moisture. If you are concerned about fading, place the sheet on the cake within an hour of the event. If you are using a cake bought at a bakery with the harder frosting, the image can be placed on at your convenience, but not more than 48 hours prior to the event.

Completely. The edible icing sheet and edible inks use FDA approved ingredients. Once the sheet is applied to the cake, it will bond with the frosting and can be easily cut with a knife as long as the frosting is dampened enough.

If your image file is too big then your internet connection might time-out before the file upload has completed.

Sugar Sheets are edible, flexible decorating paper. Sugar sheets are not really paper at all but thin layers of Sugar that have been pressed onto a flexible plastic backing and flexible decorating paper. Sugar sheets are the preferred form of “edible paper “for using on cakes. Sugar sheets also meld into the frosted surface of a cake absorbing the taste, color and sometimes even the consistency of whatever is underneath. Because of this, butter cream is the best Sugar to use with Sugar sheets. Sugar sheets can also be used with non-dairy whipped topping, fondant, marzipan, royal icing, ice cream, chocolate. Sugar sheets come in many different shapes and sizes or can be cut to desired shapes and sizes.

Have the versatility to create even more impressive effects with easy-to-use sheets. They can be used to wrap around the side of the cake or cut and used in unique ways anywhere on the cake. Prints look fabulous on butter cream, fondant, gum paste, chocolate, fudge and ice cream cakes.

Yes, Edible Printed Sheets decorations are versatile and work on numerous types of food products. Our standard catalog products are specially formulated to work ideally on butter cream icings, Fresh/whipped cream, and Fondant/sugar paste but also work for other food product applications.

Store your finished product as normally required for food safe handling. Edible Printed Sheets decorations will not affect the shelf life of your product and are refrigerator and shelf stable.

Wafer paper, also known as edible rice paper. Wafer paper is a starch-based and sugar free edible paper. For edible imaging, you will want to use the thin, white flexible form of wafer paper. Wafer paper dissolves in water but not on icing so it will not blend into the surface of an iced cake. You simply lay a wafer paper topper onto your cake. As a result, wafer paper may be noticeable when cutting or eating the cake.

Yes it is purely vegetarian.

The printed wafer paper has a shelf life of 24 months.

Wafer paper can be use on dry frostings (marzipan, chocolate, sugar paste). Any type of moisture can be using with wafer paper i.e. Fresh cream or butter cream cakes but it need to apply or spray glaze gel on the upper surface of wafer sheet.

Moisten sugar paste slightly with water or edible gum before adding wafer paper.